Buyer’s Protection Policy

SHOP AT EASE (BUYERS PROTECTION POLICY)

What is BazaarRia's Buyer Protection?

When a customer makes a purchase and the payment is made at check out, this order is
confirmed, and a confirmation email will be sent to you as a customer. The vendor will also
receive the email to start processing the order. If there is insufficient or no stocks for the
product ordered, the seller may propose an offer or activate a full refund.

Bazaarria.com.sg’s Buyers Protection feature whereby Mi planets Pte Ltd will hold escrow the
payment to our vendors temporarily to ensure the orders is successfully fulfilled before
escrow released to the vendor.

Buyers Protection is calculated based on vendor’s time needed to prepare the order and to deliver the products, starting from your payment confirmation time. We will escrow the payment for up to 14 Days until we receive the confirmation from the customer that the goods had been delivered or expiry of the escrow period whichever later.

Order processing – Determined by Seller based on the number of days it takes to prepare for delivery.
Estimated Delivery Time – Based on average delivery time by delivery platform / logistic provider
Buyer Confirmation Time- Start from order delivered date (Buyer received parcel)
BazaarRia will engage the merchant to ship the order. If no goods has been shipped, BazaarRia will coordinate with the merchant to release a refund to the customer.
Buyers will need to confirm they had received the delivered items and make a request for refund within the Buyers protection period, otherwise the payment will be automatically released to the vendor after the end of the escrow holding period.

If your order is still within the Bazaarria.com.sg Buyers protection period.You can raise a Return/Refund
request for your order by following these steps:

Email to cs@bazaarria.com.sg
In your email please state:
1. Order number
2. Reason for return/ refund
3. Provide the necessary details and documents (Evidence is not required for nonreceipt cases).

Your voucher will be automatically refunded within 24 – 48 hours after an order cancellation has
been completed, if:

It is still within the validity period: If the validity period has passed, the vouchers will not be
refunded.

Voucher is applied in one order only : If you have applied your voucher across multiple
orders and one of the orders was cancelled, the voucher amount applied to the cancelled order
will not be reinstated automatically.
Please reach out to us through the customer hotline number 82295288 or email us at cs@
bazaarria.com.sg for further assistance.

Both buyer and seller can raise a dispute to Bazaarria.com.sg if you disagree with the latest
Return/Refund proposal, or if you are unable to reach a mutual agreement.
When an order is placed and email received by the seller, he may respond as follows:

1. Proceed to process the order.

2. Offer a proposal if there are insufficient stocks or activate a refund if there are no
stocks.

3. Proceed to process a refund.

We strongly encourage the Buyer to communicate with our customer support to help locate the package
and whether the Vendor have shipped the order.

We will proceed to refund the buyer if there is no action from Vendor after 3 days from
the date the non-receipt claim is raised. There will be a refund for product sold due to not
receipt and therefore results in no payment to the vendor as a refund to the buyer was
processed.

Before this deadline, the Buyer will have to reply the email with either Accept Proposal to
accept the refund or Discuss ways to resolve the dispute and the non-receipt claim in the
Return/Refund stated in the request email.

Once your Return/Refund request is disputed by either party, a BazaarRia Customer service
Representative will join and to assist in resolving the case.

You can contact us via these 3 channels:

  • Chat with our Live Support, by clicking on chat bot, available from Monday to
    Friday, 9.00AM to 6pm.
  • Call us at +65 82295288 from Monday to Friday 9.00AM to 6:00PM
  • Drop us an email by clicking on email link on bazaarria.com.sg
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